Access Center Representative
- 📁
- Administrative
- 📅
- 166 Total Views
*High School graduate or equivalent
*Minimum two (2) years of customer service work
*Experience working in a health care environment preferred
*Experience working in a contact center preferred
*Experience with Cerner and/or eClinical Works electronic health record preferred
*Ability to manage continuous inbound telephone calls in a contact center model
*Ability to prioritize calls, and redirect emergent calls immediately following department protocols
*Ability to independently problem solve and meet patient and family needs
*Ability to effectively work in both a team environment and independently
*Ability to establish and maintain effective working relationships with provider, patients, families, and employees
*Ability to effectively work in a remote environment and connect via multiple communication channels (phone, email, text, etc.)
*Ability to meet departmental quality, production and scheduling and registration standards
*Skill in communicating with patients and families
*Skill in Microsoft Office
*Skill in written and oral communication
*Skill in data entry with minimal errors
Physical Demands
Please click here to view the Physical Demands
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
*Minimum two (2) years of customer service work
*Experience working in a health care environment preferred
*Experience working in a contact center preferred
*Experience with Cerner and/or eClinical Works electronic health record preferred
*Ability to manage continuous inbound telephone calls in a contact center model
*Ability to prioritize calls, and redirect emergent calls immediately following department protocols
*Ability to independently problem solve and meet patient and family needs
*Ability to effectively work in both a team environment and independently
*Ability to establish and maintain effective working relationships with provider, patients, families, and employees
*Ability to effectively work in a remote environment and connect via multiple communication channels (phone, email, text, etc.)
*Ability to meet departmental quality, production and scheduling and registration standards
*Skill in communicating with patients and families
*Skill in Microsoft Office
*Skill in written and oral communication
*Skill in data entry with minimal errors
Physical Demands
Please click here to view the Physical Demands
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.