Customer Service Rep
- 📁
- Administrative
- 📅
- 119 Total Views
License/Certification/Registration required? No
Education:
*High School Diploma or equivalent work experience required
Experience:
*3-5 years of customer service experience
*Experience working with a wide variety of PC applications
Knowledge/Skills/Abilities:
*Working knowledge of billing and follow-up processes
*Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
*Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
*Knowledge of HIPAA privacy standards and PCI compliance regulations
*Proficient use of systems (computer, applications, phone systems)
*Basic knowledge of medical terminology
*Detail-oriented, good organizational skills, and ability to be self-directed
*Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
*Flexibility to perform other tasks as needed in an active work environment with changing work needs
*High-level problem solving, analytical, and investigational skills
*Ability to learn quickly and meet continuous timelines
*Exhibits behaviors consistent with principles of excellent service
*Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
*Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.
Education:
*High School Diploma or equivalent work experience required
Experience:
*3-5 years of customer service experience
*Experience working with a wide variety of PC applications
Knowledge/Skills/Abilities:
*Working knowledge of billing and follow-up processes
*Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
*Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
*Knowledge of HIPAA privacy standards and PCI compliance regulations
*Proficient use of systems (computer, applications, phone systems)
*Basic knowledge of medical terminology
*Detail-oriented, good organizational skills, and ability to be self-directed
*Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
*Flexibility to perform other tasks as needed in an active work environment with changing work needs
*High-level problem solving, analytical, and investigational skills
*Ability to learn quickly and meet continuous timelines
*Exhibits behaviors consistent with principles of excellent service
*Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
*Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.