Family Resource Representative (1.0 FTE - St. Paul, MN)

License/Certification/Registration required? No

Education:

• High school diploma or equivalent required. 
• Two year degree or college equivalent preferred.

Experience:

• Two years of Customer Service experience.

Knowledge/Skills/Abilities:

• Excellent communication skills with the ability to effectively present information and respond to questions from the public.
• Ability to work under stressful conditions, managing time, prioritizing initiatives, and effectively multi-task.
• Familiarity with, and experience with use of, de-escalation techniques.
• Ability to work both independently and as a team member in fast-paced environment.
• High level proficiency with computing and administrative functions, including 45+ typed WPM, GroupWise email or equivalent, Instant Messenger, confirming appointments, navigating multiple databases concurrently.
• Prefer experience with electronic medical record systems (EMR).
• Call Center experience preferred.
• Ability to detect irregularities, such as security risks, facility and safety hazards and emergency situations.
• Ability to comprehend numerous organization policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment.
• Sensitivity to cultural diversity, different languages, needs and coping styles.
• Bilingual preferred.

Physical Demands:

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's requires proof of immunity to vaccine preventable infectious diseases prior to employment, as recommended by the Centers for Disease Control (CDC).

Children’s is committed to creating a culture where every employee can be their best self, make a difference for kids and families, and learn and grow to reach their full potential. We are proud to celebrate our rich diversity and believe what makes us different, makes us stronger. Our diversity and inclusion program and participation in the CEO Action for Diversity & Inclusion provide every employee with opportunities to use their skills and talents to their full potential. We’re also proud to support and lead community efforts and public policy that impact health and health care for children.

Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.