Family Resource Representative (Casual)

License/Certification/Registration required? No

Education:
*High school diploma or equivalent required. Two year degree or college equivalent preferred.

Experience:
*Two years of Customer Service experience.

Knowledge/Skills/Abilities:
*Excellent communication skills with the ability to effectively present information and respond to questions from the public.
*Ability to work under stressful conditions, managing time, prioritizing initiatives, and effectively multi-task.
*Familiarity with, and experience with use of, de-escalation techniques.
*Ability to work both independently and as a team member in fast-paced environment.
*High level proficiency with computing and administrative functions, including 45+ typed WPM, GroupWise email or equivalent, Instant Messenger, confirming appointments, navigating multiple databases concurrently.
*Prefer experience with electronic medical record systems (EMR).
*Call Center experience preferred.
*Ability to detect irregularities, such as security risks, facility and safety hazards and emergency situations.
*Ability to comprehend numerous organization policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment.
*Sensitivity to cultural diversity, different languages, needs and coping styles.
*Bilingual preferred.

Physical Demands

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.

Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.