Mgr Digital Workplace Ops
- 📁
- Exec/Management/Supervisory
- 📅
- 318 Total Views
License/Certification/Registration:
*Certification: ITIL Foundations v3 or greater preferred.
Education:
*Bachelor's degree required; MBA preferred.
Experience:
*5+ years managing IT services, systems, processes, and vendors.
*3+ years direct-employee management experience
*Proven experience defining, measuring, and managing service level agreements and KPIs.
*Proven ability to create business cases and ensure support from director and C-level executives and business partners.
*Proven financial management skills with operational budget tasks and ownership.
*Awareness of workplace analytics or digital employee experience (DEX) management tools.
*Strong working knowledge of IT workplace technologies including Microsoft 365 and Endpoint Virtualization technologies.
*Experience with implementing and managing ITIL processes.
*Strong experience in leading endpoint services, IT asset management, and digital workplace teams.
Knowledge/Skills/Abilities
*Enablement mindset - The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
*Change Management - The ability to effectively guide and sustain organizational change in a dynamic and complex operating environment.
*Leadership - The ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under the leader's supervision.
*Interpersonal skills - Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
*Communication - Excellent oral and written communication skills, including the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels.
*Analytical and problem-solving abilities - Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules.
*Digital dexterity - The ability to learn and utilize digital workplace technologies to catalyze new ways of working.
*Vision - The ability to see and explain how the organization can exploit technology to improve employee experience and engagement.
*Customer-centric mindset - Passionate about driving improvements to employee experience.
*Delivery focused - Results oriented mindset with the drive to deliver exceptional services.
*Influence - Ability to gain agreement and support for ideas and initiatives.
*Business-results orientation - Seeks to understand business and clinical needs and works to anticipate, identify, and meet end-user needs.
*Presence - The ability to develop initiatives and drive cultural and behavioral change across the organization, and all levels of the business.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
*Certification: ITIL Foundations v3 or greater preferred.
Education:
*Bachelor's degree required; MBA preferred.
Experience:
*5+ years managing IT services, systems, processes, and vendors.
*3+ years direct-employee management experience
*Proven experience defining, measuring, and managing service level agreements and KPIs.
*Proven ability to create business cases and ensure support from director and C-level executives and business partners.
*Proven financial management skills with operational budget tasks and ownership.
*Awareness of workplace analytics or digital employee experience (DEX) management tools.
*Strong working knowledge of IT workplace technologies including Microsoft 365 and Endpoint Virtualization technologies.
*Experience with implementing and managing ITIL processes.
*Strong experience in leading endpoint services, IT asset management, and digital workplace teams.
Knowledge/Skills/Abilities
*Enablement mindset - The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
*Change Management - The ability to effectively guide and sustain organizational change in a dynamic and complex operating environment.
*Leadership - The ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under the leader's supervision.
*Interpersonal skills - Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
*Communication - Excellent oral and written communication skills, including the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels.
*Analytical and problem-solving abilities - Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules.
*Digital dexterity - The ability to learn and utilize digital workplace technologies to catalyze new ways of working.
*Vision - The ability to see and explain how the organization can exploit technology to improve employee experience and engagement.
*Customer-centric mindset - Passionate about driving improvements to employee experience.
*Delivery focused - Results oriented mindset with the drive to deliver exceptional services.
*Influence - Ability to gain agreement and support for ideas and initiatives.
*Business-results orientation - Seeks to understand business and clinical needs and works to anticipate, identify, and meet end-user needs.
*Presence - The ability to develop initiatives and drive cultural and behavioral change across the organization, and all levels of the business.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.